Privacy Policy for Sue Harding Tuition

Last Updated: 15 August 2025

Sue Harding Tuition is committed to protecting the privacy and personal data of our clients, including students, parents, and guardians. This Privacy Policy explains how we collect, use, store, and protect your personal information in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By engaging with our services, you agree to the practices described in this policy.

1. Who We Are

Sue Harding Tuition is a tutoring service based in the United Kingdom, providing educational support to students. For the purposes of data protection, we are the “data controller” responsible for the personal information we collect and process.

Phone: 07726 564948

2. Information We Collect

We may collect and process the following types of personal information:

Contact Information: Names, email addresses, phone numbers, and postal addresses of students, parents, or guardians.

Student Information: Details such as age, academic level, subjects studied, and specific educational needs or goals.

Payment Information: Billing details, such as bank or card information, for processing tuition fees.

Communication Data: Records of emails, phone calls, or messages exchanged with you.

Technical Data: IP addresses, browser types, and device information if you visit our website or use online tutoring platforms.

Special Category Data: In some cases, we may collect information about a student’s health or special educational needs to tailor our tutoring services, with your explicit consent.

3. How We Collect Your Information

We collect personal information through:

Direct Interactions: When you contact us, sign up for tutoring services, complete forms, or communicate with us via email, phone, or in person.

Website: Through our website (if applicable), including contact forms or booking systems.

Third Parties: From schools, educational institutions, or payment processors, where you have given permission for data to be shared.

4. How We Use Your Information

We use your personal information for the following purposes, based on lawful grounds under UK GDPR:

To Provide Tutoring Services (Contract): To schedule lessons, deliver tailored educational support, and communicate with you about your tutoring needs.

To Process Payments (Contract): To handle invoices and payments for our services.

To Improve Our Services (Legitimate Interests): To assess student progress and adapt our teaching methods.

To Comply with Legal Obligations (Legal Obligation): To meet requirements under UK law, such as tax reporting or safeguarding duties.

To Respond to Enquiries (Legitimate Interests): To answer questions or provide information about our services.

With Consent: For special category data (e.g., health information) or to send marketing communications (if applicable).

5. Sharing Your Information

We do not sell your personal information. We may share your data with:

Service Providers: Third parties such as payment processors (e.g., Stripe, PayPal) or online platforms (e.g., Zoom, Microsoft Teams) used for tutoring, who are UK GDPR-compliant.

Professional Advisors: Accountants or legal advisors, where necessary, to comply with legal obligations.

Authorities: Regulatory bodies, law enforcement, or government agencies, if required by law (e.g., safeguarding concerns).

All third parties are required to respect the security of your personal data and process it in accordance with UK data protection laws.

6. Data Security

We take the security of your personal information seriously. We implement appropriate technical and organisational measures, such as:

Secure storage of physical and digital records.

Password-protected devices and encrypted communications where possible.

Regular reviews of our security practices.

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security of your data.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, including legal, accounting, or reporting requirements. For example:

Client Records: Retained for up to 6 years after the end of our tutoring relationship to comply with tax and accounting obligations.

Student Progress Data: Kept for the duration of the tutoring relationship and up to 1 year afterward, unless otherwise requested.

Enquiry Data: Retained for up to 1 year if no tutoring relationship is established.

When data is no longer needed, we securely delete or anonymise it.

 

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal information:

Access: Request a copy of the personal data we hold about you.

Rectification: Ask us to correct inaccurate or incomplete data.

Erasure: Request deletion of your data in certain circumstances.

Restriction: Ask us to limit how we process your data.

Portability: Request your data in a structured, commonly used format.

Objection: Object to processing based on legitimate interests or for marketing purposes.

Withdraw Consent: Where we rely on consent, you can withdraw it at any time.

To exercise these rights, contact us using the details in Section 1. We will respond within one month, as required by law. In some cases, we may need to retain certain data to comply with legal obligations.

9. International Transfers

If we use online platforms (e.g., Zoom) that store data outside the UK, we ensure they comply with UK GDPR through appropriate safeguards, such as standard contractual clauses or adequacy decisions.

10. Cookies and Website Tracking

If you visit our website, we may use cookies to improve your experience. You can manage cookie preferences through your browser settings. For more details, please refer to our Cookie Policy (if applicable).

11. Third-Party Links

Our website or communications may include links to third-party sites (e.g., payment processors or educational resources). We are not responsible for their privacy practices. Please review their policies before providing personal information.

12. Children’s Privacy

We provide tutoring services to children, and we collect their personal data (e.g., name, age, academic details) with the consent of a parent or guardian. We take extra care to protect children’s data and comply with safeguarding obligations.

13. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or on our website. Please check this policy periodically for updates.

14. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can address them. You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): Website: www.ico.org.uk

Phone: 0303 123 1113

Address: Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

15. Contact Us

For any questions about this Privacy Policy or our data practices, please contact us at:

Phone: 07726 564948

Thank you for trusting Sue Harding Tuition with your personal information. We are committed to protecting your privacy and delivering high-quality tutoring services.